SuperOffice¶
SuperOffice is a CRM system, combining all customer-facing processes – sales, marketing and customer service – into one technology stack.
Contact support@sesam.io if you want to learn more about this offering.
Frequently Asked Questions¶
Why isn´t the account manager from my SuperOffice syncing over to Tripletex?¶
To sync the Account Manager from SuperOffice to Tripletex, please enable Departmental costing in Tripletex, as the Account Manager needs to be synched as an employee within a department. Follow these steps in order to enable Departmental costing in Tripletex:
Why do I sometimes have to re-authorise?¶
SuperOffice uses a token concept called SOTicket, which will expire if it’s not used every 6 hours. If Sesam Talk is having operational issues that last more than 6 hours, the token will expire and the user will have to re-authorise to provide us with a new valid token. For more information see SuperOffice System User <https://docs.superoffice.com/en/authentication/online/auth-application/index.html?tabs=rest>_.