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  2. Description of the Services

Description of the Services

1. Specification of the Services

SESAM shall deliver the Services and complete the tasks related to the Services as set out in section 1 and that is set out in the service catalogue in the table below.

Service specification

SaaS-Service

Specification of tasks and contents of Sesam SaaS-Service

  1. Description of the SaaS-Service

SESAM is a data-oriented integration platform delivered as a Service as described on https://docs.sesam.io. The Service may be configured to fetch data from various systems and databases, and the data that is so collected and stored in SESAM. Such configuration may be performed by the Customer or by a separate consulting agreement between SESAM and Customer.

  1. Requirements for scaleability

The SaaS-Service can be scaled both in terms of the number of Users, amounts of data and requirements for computing capacity.

  1. Backup and securing data

SESAM shall keep the Customer’s data logically separated from any third parties’ data to limit the risk of data loss or unauthorized disclosure. By «logically separated» is meant that necessary technical measures securing the data against unwanted alteration and access are implemented.

The cloud service, as a basis, only contains copies of data from other sources that the Customer has chosen to integrate with, and transformations of such data. Therefore, all data may be re-imported and recreated when needed for such sources. Re-creating from back-up may, however, be faster for large quantities of data.

  1. Reconstruction of data

If data is lost or corrupted due to causes which SESAM is responsible for, SESAM shall re-establish the data from the latest backup within reasonable time and at SESAM’s own cost, if not otherwise agreed below.

SESAM’s responsibility for costs is limited to the costs for re-establishment of the data from the latest backup, and additional costs that may arise due to SESAM not having performed backups as set forth in the Agreement. Costs attributable to reconstruction of data after the latest backup may only be attributed to SESAM if the data loss is due to gross negligence by SESAM. If the cause of the data loss is such that the Customer shall carry the costs, the Customer shall approve the scope of the work before it commences.

  1. Notification of updates of the Services

Major updates and planned maintenance / downtime is notified through the SESAM Service Desk.

  1. System documentation for the Services

SESAM is documented here: https://docs.sesam.io

  1. Third party cloud services included in the Services

    or

    Third party cloud services are included in the Services, but it is set forth in this agreement that the Customer will provide the operating environment

SESAM is delivered as a SaaS from virtual servers in Microsoft Azure Cloud. For Azure, separate terms of service apply from Microsoft as set out in TOS section 3:. These terms are binding on the Customer as they are amended and updated by Microsoft at any given time.

or

It is agreed between the parties that the Customer will acquire and use another operating environment with their own terms of service, when using SESAM’s Services. The Customer is responsible for entering into contract with the supplier of the operating environment.

  1. The Customer’s responsibility in connection with the Services

Configuring routers and firewalls for expanding the Customer’s network to include the Services, included securing the network communication. Configuring access to applications to be integrated with the Service. SESAM will assist with specifications for network configuration.

2. Service level agreement and standardized refunds

Since SESAM is delivered as SaaS, the Customer may consecutively select capacity and service levels as required. The applicable selected capacity and SLA-level will be defined at the Customer’s My Page on the SESAM-portal.

The Customer shall report errors to SESAM according to the following procedure: Through SESAM Service Desk.